As a rule of thumb, the more information is provided, the faster we can get down to the bottom of the problem and find a solution. Please follow the following list of what should be provided when reporting an issue:
- The range of proxies affected by the reported issue.
- Code snippets.
- The programming language and platforms/frameworks you work with.
- Logs, sample URLs and any other information you may find relevant.
Please email this information and a description of the issue to either firstname.lastname@example.org or your dedicated account manager.